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At McQueen we strive to set high expectations for ourselves and the products we choose to sell. Below is information about our policies including returns. Please feel free to contact us should you have further questions. We appreciate your business and want to always keep it!
Accepted Payment Methods
The following payment options will be available to you in your shopping cart:
Purchase Orders - Click Here for details
Credit Card - Visa, MasterCard, American Express, and Discover
Shipping Costs and Methods
All of our products ship free of charge to your location provided it is within the continental United States. For locations only accessible by boat or ferry, please contact us for a quote. Each product page describes exactly how the product will ship and any fees associated with special delivery methods.
All returns must be handled by email. We cannot process returns by phone. If an item arrives in defective condition it will be replaced or repaired at no charge. Each product carries Thermo Scientific's parts and labor warranty which will cover this circumstance for the duration of the warranty period. Send an email to firstname.lastname@example.org for immediate help on a defective item.
If you need to return an item for any other reason send an email to email@example.com within 30 days of your shipping date. Please take note of the following:
1) You must pack the item in all of its original packaging and shipping materials.
2) The item must be unused and in new condition.
1) Defective items are replaced or repaired at no charge.
2) Contract Customers are never charged any fees for a return.
Not sure if you are a Contract Customer? Email firstname.lastname@example.org
Returns with Fees
The costs involved in returning an item depend upon the circumstances. If you accidentally order the wrong item and place an order for the correct item your only expense is the return freight. If you need to return an item for any other reason and are NOT ordering a replacement there is a 15-25% restocking fee and freight charges (outgoing and return).
Products that are shipped sterile such as bottles and vials labeled "Sterile" cannot be returned. They are certified as sterile at the factory when made, sealed, and shipped to you. If they are returned the certification is void. That is why they cannot be returned.
Should you need to cancel an order, please contact us. As long as the order has not shipped we can cancel it with no fees. However, if your order has shipped you will be required to pay any freight charges involved in shipping and returning the item. All cancellations are subject to our "Return Policy" above.
The Products We Sell
We are an authorized distributor for Thermo Scientific lab equipment, which includes all of the brands on our web site (Revco, Cimarec, Precision, etc.). All of the products we sell include Thermo Scientific's manufacturer's warranties. If you would like to contact Thermo Scientific directly to speak with them about the products we sell or about our company, please call Thermo at 866-984-3766
The order placed by a company or individual ("Entity") with McQueen Laboratory Supply Company is a binding declaration to McQueen Laboratory Supply Company as evidence of the Entity's commitment to avoid violation of Antibribery and International Trade Laws and intends for McQueen Laboratory Supply Company to rely on the representations made herein. Entity represents and certifies that Entity, its owners, directors, officers and employees:
A. are familiar with and agree to comply with the U.S. Foreign Corrupt Practices Act (FCPA), the U.K. Bribery Act, and any applicable national and local anti-corruption laws of any country, including laws enacted to comply with the UN Convention Against Corruption and the OECD Convention (collectively "Antibribery Laws");
B. have not and will not, directly or indirectly, pay, offer, promise or authorize the giving of any money (including facilitation, speed or grease payments)or anything of value, or any other advantage to any individual or entity acting in a public or business capacity, either:
i. for the purpose of influencing any act or decision of such individual or entity in his, her or its business or public capacity or inducing such individual or entity to do or omit to do any act in violation of his, her or its lawful duty; or
ii. for the purpose of inducing such individual or entity to use his, her or its influence to affect or influence any act or decision in order to assist the Entity in obtaining, retaining business or directing business or securing any advantage in the conduct of business, where this is not permitted under the written local laws of the relevant country; or
iii. where receipt of the gift or advantage is itself a breach of the recipients business or public duties.
C. For the avoidance of doubt, (B) i-ii includes the direct or indirect payment, offer, promise or gift of anything of value or any advantage as a reward for such behavior as described above;
D. Have not and will not sell or export products obtained from McQueen Laboratory Supply Company in violation of U.S., E.U., or other applicable export controls or sanctions laws, including by selling goods or providing products, technology or services without the necessary licenses or in violation of license conditions, selling to prohibited countries or end-users, or selling Thermo Fisher or McQueen Laboratory Supply Company products for prohibited end-uses, such as the development of weapons of mass destruction, missiles, or for prohibited nuclear activities;
E. have not and will not directly or indirectly sell or export any products, technology or services obtained from or manufactured by Thermo Fisher or McQueen Laboratory Supply Company to Cuba, Iran, North Korea, Sudan, or Syria. Also included are those who are considered a part of the government of those countries, nationals, permanent residents of those countries, or any entity or individual which has been debarred and listed from doing business with them under any relevant jurisdiction;
F. have kept and will keep complete and accurate records of all transactions and expenses related to its business in Thermo Fisher and McQueen Laboratory Supply Company products and services for the respectively applicable document retention period. Such records state in reasonable detail the purpose of each expense, the receipt and distribution of assets, and the disposition of Thermo Fisher and McQueen Laboratory Supply Company products;
G. conducts appropriate due diligence on parties to which it pays commissions, referral, marketing or other fees related to its McQueen Laboratory Supply Company business, and that it has no reason to believe that any of its agents, resellers, representatives, consultants or any other persons retained or paid by the Entity in connection with any Thermo Fisher or McQueen Laboratory Supply Company business have violated the Antibribery Laws or International Trade Laws;
H. have implemented written contracts with all of its agents, resellers, representatives, consultants or any other persons retained or paid by the Entity in connection with any Thermo Fisher or McQueen Laboratory Supply Company business which contain clauses requiring compliance with Antibribery and International Trade Laws in a form which is substantially similar to those set out here.
The Entity further agrees to cooperate in good faith in any investigation by Thermo Fisher or McQueen Laboratory Supply Company and its auditors, attorneys and representatives in the event of any actual or alleged violation of the Antibribery or International Trade Laws or the Thermo Fisher Code of Business Conduct and Ethics, by the Entity, its owners, directors, officers, employees and agents. Such cooperation includes providing Thermo Fisher and McQueen Laboratory Supply Company and its representatives prompt and complete access to the Entity's records for audit and copying and to its owners, directors, officers, employees and agents for interviews. The Entity further agrees that if future developments cause the representations and certifications provided herein to no longer be accurate or complete, it will promptly send McQueen Laboratory Supply Company a written report detailing the causes and extent of the changes.